Public Offer (Terms of Use for Riders)

Draft. Requires review by a lawyer before publication.

Effective from: "[effective date]" · Revision 1

1. General

This document is a public offer under articles 633, 641 and 642 of the Civil Code of Ukraine. It is accepted by installing the "Daxio" app, registering in it or ordering a first ride.
Provider: "[Name of sole proprietor/LLC]", registration code "[EDRPOU/RNOKPP]", address "[address]", email "[email]", phone "[phone]" ("Daxio").
A rider is a legally capable person using the app. Children under 14 travel only with an adult; persons aged 14 to 18 use the service with parental or guardian consent.
The contract is concluded electronically. The offer is available on the website and in the app at any time.

Daxio provides the means to order a ride, organises its performance by a partner driver and accepts payment. The ride is performed by the driver in a car meeting Daxio requirements.
Daxio is responsible for proper organisation of the ride, payment and support. Driver and car details are shown in the app once the order is confirmed.

The rider enters pickup and destination and, if needed, extras (child seat, pet, luggage). An estimated fare is shown before confirmation.
Rides can be scheduled in advance. Daxio makes reasonable efforts to assign a driver but does not guarantee a car is available at every moment.
The rider provides a real phone number and name and does not share the account with others.

The fare is calculated under the tariff in force when ordering and shown before confirmation. The final fare may change if the rider changes the route, adds stops or extras, or the ride takes longer because of waiting.
Waiting beyond 3 free minutes is charged at the waiting rate shown in the app.
Late cancellation after the free period shown in the app, or a no-show, may incur a cancellation fee under the tariff in the app.
Extras (child seat, pet, luggage) are charged at the rate shown when ordering.
Payment methods: cash to the driver or bank card. Card payments use monobank acquiring (JSC "Universal Bank"). Card details are entered with the payment provider and never reach Daxio.
For card payments an amount is first held on the card; after the ride the final fare is charged and the difference is released. Release times depend on the bank.
The rider may leave a tip, which goes to the driver in full.
Promo codes follow the rules of the specific promotion, do not combine unless stated, and have no cash value.
If payment fails, Daxio may restrict new orders until the debt is settled.

Cancellation is free during the period shown in the app after the driver accepts. Afterwards a cancellation fee under the tariff may apply.
If Daxio or the driver cancels, the rider pays nothing and any held amount is released.

The rider is entitled to a safe ride, fare information before ordering, a refund for improper service and access to support.
The rider must: wear a seat belt; keep public order; not smoke or drink alcohol in the car; not carry prohibited items; not damage the car and compensate proven damage; follow the driver's safety instructions.
Children under 12 or shorter than 150 cm travel in a suitable child restraint; the rider orders a seat in the app or brings their own.
Animals may be carried only if the relevant option is ordered, in a carrier or on a leash as agreed with the driver.
The driver may refuse a ride if the rider is in a condition that endangers safety or breaches these terms.

After a ride the rider and driver may rate each other and leave feedback. Persistently low ratings or violations may lead to restriction of access.

Contact us via Support in the app, the website form or "[email]". Daxio handles requests within a reasonable time, usually up to 10 business days.
A consumer rider keeps all rights under the Law "On Consumer Rights Protection", including a refund for improperly provided service.

The parties are liable for breaches under Ukrainian law. Daxio is not liable for force majeure or for acts of third parties it could not foresee or prevent.
The rider is liable for damage to the car caused by the rider.
Items left in a car are returned on request through support; Daxio helps to contact the driver.
Nothing in this offer limits rights the rider has as a consumer under mandatory law.

Personal data processing is described in the Privacy Policy. By using the app the rider confirms having read it.

Daxio may change the offer by publishing a new revision effective no earlier than 7 days after publication (except changes required by law). Continued use means acceptance.
Disputes are settled by negotiation and, failing that, by court under Ukrainian law. Consumers keep the right to sue at their place of residence where the law provides.
Daxio details: "[Name of sole proprietor/LLC]", "[EDRPOU/RNOKPP]", "[address]", "[email]", "[phone]".